Troubleshoot in the Field with Real-Time Video Help

The new Genie Tech Sight application from Terex can troubleshoot technical issues in the field using online video.
The new Genie Tech Sight application from Terex can troubleshoot technical issues in the field using online video.
Terex

The new Genie Tech Sight application from Terex (Westport, CT) can troubleshoot technical issues in the field using online video guidance for real-time visual assistance. The app enables Genie to engage in live interactions with field service technicians from the Genie Technical Services & Support team using video-enabled mobile devices, including smartphones and tablets — Android or Apple (iPhone and iPad) powered systems.

Here’s how the new service support app works:

  1. Connect with an expert via phone, then initiate the app and point camera at the issue.
  2. Chat with an expert to troubleshoot the issue, using the mobile device’s display as a viewfinder.
  3. Pause the video to highlight the issue and follow guidance on how to resolve.

For more information, visit: www.genielift.com.

More in New Products