Key Technology (Walla Walla, WA), a member of the Duravant family of operating companies, announces the rebranding of its customer service organization as SupportPro. This global program includes technical support such as installation, start-up, training, preventive maintenance and 24/7 emergency assistance as well as remote monitoring, protection plans, upgrades and parts sales, and other offerings under the former PROliance program. Designed to create a superior experience for customers relying on Key’s high-performance digital sorting, conveying and automation systems, SupportPro helps food processors reduce costs, increase uptime and improve equipment performance.
Technical support can include installation, start-up, training, preventive maintenance and 24/7 emergency assistance. Available training includes in-person, either on-site or at one of Duravant’s innovation and solutions centers around the world, or remote via comprehensive online training programs, which is offered in multiple languages.