How This Manufacturer Tackled Employee Reliability by 'Leading Well'

Coil Specialist was training workers just to watch them walk away. Here's how company leaders flipped the script.

Manufacturers, despite their differences, often contend with the same issues: the ones that dominate today’s environment are diverse and impactful, meaning staging your business for future growth takes a complex and dedicated approach.

Today we’re here with a bit of a case study on one business that’s tackling its challenges head-on with leading edge methods to future-proof their plant floor.

Coil Specialist is a Texas-based manufacturer of heat transfer, tube, and fin coils for the HVAC, refrigeration, and pool industries.

Recent expansion efforts saw Coil Specialist leaders realizing they needed to take a new approach to visibility within their operations – instead of relying on operators, the team realized they needed to take a more real-time, data-driven approach.

In came QAD Redzone and its Connected Workforce Solution.

Joining us today are Brian Pasquier, Operations Manager within Coil Specialist Inc., as well as Mike Williams, QAD Redzone’s senior coaching director, to discuss this project and why it’s important within the context of the critical issues that are heavily impacting today’s manufacturing businesses.

Check out the full case study on Coil Specialist's experience with Connected Workforce.


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