Create a free Industrial Equipment News account to continue

Business Sues Couple Who Left One-Star Google Review

The owner allegedly demanded the couple take down their reviews, and filed suit when they didn't.

According to Portlandโ€™s KGW8, a conflict between a business and a prospective customer has reached epic proportions, as the two sides ramp up their public battle.

Washington couple Autumn Knepper and Adam Marsh reportedly each posted a one-star Google review for Executive Roof Services (ERS) and filed a complaint with the Better Business Bureau.

They say the roofing companyโ€™s receptionist was rude to them on multiple occasions and that they were denied access to a project report detailing work being done on their roof.

The business owner allegedly demanded the couple take down their reviews. When they didnโ€™t, they received a notice that they were being sued for $112,000 for defamation.

An attorney for ERS says Knepper and Marsh arenโ€™t entitled to a report on the project scope because they hadnโ€™t hired the company, their landlord did.

He says their subsequent intent in writing the reviews was to harm the business โ€œfor the purpose of getting a report they weren't entitled to."

Paul Levy, an attorney with Public Citizen Litigation Group, says that if the review is truthful, the couple should be legally protected.

โ€œI think the business has a lot to lose by litigating it,โ€ he told KGW8.


More in Video