NORD DRIVESYSTEMS (Waunakee, WI) offers a full, comprehensive range of after-sales services and support to ensure efficient performance and longevity of their products. Services include commissioning, maintenance, spare parts management, digital solutions and more. They also provide self-service options, with FAQs addressing common inquiries via easy, 24/7 online access.
The NORD Service Department provides installation and commissioning assistance via phone, email, remote support, or on-site support. This support is tailored to individual system requirements and includes optimization and adjustment of NORD products, laser alignment, vibration measurement, thermography, endoscopy and commissioning reports. For electronic drive components, the basic commissioning package consists of verifying electrical installation and parameters on variable frequency drives, performing test runs for drives and backing up electronic data via NORDCON software. An advanced commissioning package is also available which includes all basic services, plus network analysis of the voltage supply for components. NORD works closely with their customers to find the commissioning package best suited to their project and budget needs.
Regular maintenance of drive systems ensures long service life, high system availability, plannable downtimes and calculable costs. NORD Smart Check is a modular service package that allows customers to choose the service level that works best for their needs with basic, advanced and premium tiers available. When a NORD technician performs maintenance on a drive, all recommended wearing parts are replaced, any damage found is noted and on-site analysis is performed. The preventative replacement of wearing parts not only reduces the risk of unscheduled downtimes, but also reduces unnecessary wear on other parts for longer product life. After the inspection is completed, a collection of drive data and status information is provided with recommendations for action if irregularities are found.
If repair is necessary, NORD has in-house repair shops at their facilities in Waunakee, Wisconsin and McKinney, Texas. They also have a network of authorized service centers throughout the world for convenient local access when and where customers need it. NORD also offers spare parts for motors, gear motors and variable frequency drive components.
